Create Account
Sign In
Create Account
Sign In

Need Assistance? We're Here to Help!

Our expert team is here to assist you anytime via chat, phone, or email.

Start a Chat

Have questions? We have answers. Find quick solutions to common queries below. If you can’t find what you’re looking for, our support team is always ready to help.

Mining with CEPOOL
What is a crypto mining pool and why should I join one?

A mining pool is a group of miners who combine their computing power to increase their chances of finding a block and earning rewards. Joining a pool like CEPOOL provides much more stable and predictable income than mining alone.

For cryptocurrencies like Bitcoin, you typically need specialized hardware called an ASIC miner. Our platform also supports other hardware types, and we provide guides for connecting them. For those who don’t want to manage hardware, we may offer cloud mining plans.

We use fair and transparent payout models like FPPS (Full Pay Per Share). This means you get a predictable payment for the work your hardware does, based on both the block reward and the transaction fees from that block.

Staking with CEPOOL
What is crypto staking?

Staking is the process of locking up your crypto assets to help secure a network. In return, you earn rewards, similar to earning interest. It’s a great way to generate passive income from the crypto you already own.

The primary risks are market volatility (the price of your asset could change) and potential lock-up periods where you can’t immediately sell your assets. CEPOOL is transparent about all terms before you stake.

Payout schedules vary by asset but are typically distributed on a regular basis (e.g., daily or weekly). Your CEPOOL dashboard provides a clear history of all rewards earned.

Account & Security
Is my crypto safe with CEPOOL?

Yes. Security is our top priority. We use industry-best practices including cold storage for the majority of assets, two-factor authentication (2FA), and continuous monitoring to protect your account.

We aim to provide full access on the go. Whether through a dedicated mobile app or a fully responsive web platform, you can monitor your earnings, manage your assets, and get support from any device.

Other issues
What’s the difference between Crypto Engine and other pools?

Crypto Engine is one of the largest mining pools, with a capacity of over 1.6 EH/s, offering some of the best commission rates in the industry, low payout thresholds, and daily accruals. We use the FPPS model, maximizing your mining revenue while ensuring reliable payouts.

Crypto Engine supports mining various Proof-of-Work (PoW) coins. You can check our available coins on our website. We are constantly exploring new PoW projects and welcome recommendations.

All mining payouts are processed using the FPPS payment method.

Crypto Engine charges a 1% – 2% commission on all coins. The minimum payout thresholds vary depending on the coin.

Simply create an account, configure your mining device, and connect to our pool.

Configuring Hardware:

  1. Income Estimation: Use our income calculator to estimate earnings based on your mining hardware.
  2. Stratum V1+ Servers: Connect to US-region-specific stratum V1+ servers for improved connectivity and security.

Multiple Devices: Use unique worker names for each device.

Merged mining allows you to mine multiple cryptocurrencies simultaneously, maximizing efficiency.

Yes, both are supported.

Account Security & Support:

Ensure your account is protected with 2FA. For assistance, our support team is available 24/7 via chat, email, or phone.

Use the income calculator on https://mining.cepool.io

For many of our mining pools, there are several URLs that you can connect your miners to. To improve connectivity and reduce latency (ping), we recommend that our miners connect to the region URL.

List of stratum servers based on region and specific location in that region:

North America:

  1. Seattle, Washington
  2. Los Angeles, California
  3. Santa Clara, California
  4. Dallas, Texas
  5. Chicago, Illinois
  6. Atlanta, Georgia
  7. Miami, Florida
  8. New York, New York
  9. Toronto, Canada

Europe, the Middle East, and Africa (EMEA):

  1. London, United Kingdom
  2. Madrid, Spain
  3. Amsterdam, The Netherlands
  4. Milan, Italy
  5. Stockholm, Sweden
  6. Frankfurt, Germany
  7. Tel Aviv, Israel
  8. Rosh Haayin, Israel (2 separate DC’s)
  9. Petah Tikva, Israel
  10. Haifa, Israel

Asia-Pacific (APAC):

  1. Singapore
  2. Hong Kong China
  3. Tokyo Japan
  4. Sydney Australia

Ports:

  • BTC – 3333
  • LTC – 3434
  • BCHN – 5555
  • DASH – 8888
  • ETC – 7878

Yes

Yes, you are able to do that

Go to your personal account at Crypt Engine Dashboard, then navigate to the Worker tab. You will see a list of all your devices and the corresponding information.

Go to your personal account at Crypt Engine Dashboard, then go to the Statistics tab and find the “Accruals and Payments” section.

Go to your personal account at Crypt Engine Dashboard, then navigate to the Settings tab and find the Payouts section.

To protect your account from various attacks, we highly recommend using Two-Factor Authentication (2FA). After setting it up, you’ll need to use 2FA each time you make important changes to your account.

  1. Open Settings
  2. Scroll down to Two-Factor Authentication
  3. Confirm your phone number (or enter it if you haven’t before)
  4. Enter the code from SMS
  5. Move the Confirmation by phone number slider
  6. Congratulations! Your account is now protected. You will receive an SMS code for future logins.

Attention: Only one 2FA method can be active at a time (SMS 2FA/Google 2FA).

  • You can disable it yourself via Settings.
  • If you can’t, please send an email to support@cryptengine.io from the email address registered to your account, providing a detailed description of the issue.

Go to Crypt Engine Profile, click the Change button next to “Password,” and follow the instructions.

A promo code is a special service from Crypt Engine that allows you to get special terms for the company’s products for a certain period.

How to activate the promo code:

  1. The promo code can be activated in theSettings section in your personal account next to the API Key 
  2. If the promo code is invalid or expired, a pop-up message saying “The promo code is not valid” or “The promo code has expired” will appear.

How to check if the promo code has been activated:
After entering the promo code, a message “Promo code has been successfully applied” will appear in a pop-up window. To complete the activation, click Apply.

How to view activated promo codes:
After activation, the promo codes will be displayed in the “Activated promo codes” section.

Yes, each promo code has its own terms of use, so be sure to check all the details before applying it in your personal account.

  1. Ensure you have entered the promo code correctly, without spaces.
  2. Make sure to click Confirm.
  3. If the promo code still doesn’t work, contact us via chat on the site (bottom right). We will investigate the issue.

Bitcoin can only be mined using the SHA-256 algorithm, which is built into the Bitcoin protocol. Therefore, when selecting equipment, it is essential to ensure it supports SHA-256.

Note: The most popular and efficient devices for mining BTC are ASIC miners (Application-Specific Integrated Circuits). These devices are purpose-built for SHA-256 and offer optimal performance and profitability.

Keep in mind that not all ASIC models are profitable—profitability depends heavily on the current BTC price, network difficulty, and electricity costs.

Your profitability and the time it takes to recover your investment depend on two key factors:

  • Hashrate (computing power of the device)
  • Electricity cost

When selecting an ASIC, consider:

  • The hashrate achievable on the device
  • The power consumption (watts)
  • Available overclocking profiles
  • Your local electricity rates

Tip: Look for a device that offers a high hashrate with reasonable energy efficiency. Lower electricity costs significantly improve profitability.

To start mining Bitcoin with Crypto Mining Pool (CE Pool):

Go to the registration page: https://mining.cepool.io/registration

After registration, set up your ASIC miner with the CE Pool mining settings (you’ll find the server and port information in your dashboard).

Log in to your dashboard to track your hashrate, earnings, and worker status in real time.

BTC Mining with Stratum V1+

Low Latency. High Efficiency.

A Safer Mining Approach

We’ve evolved the proven foundation of Stratum V1 to deliver a more secure, low-latency, and efficient mining process designed for consistent, higher returns.

begin your cloud mining today

Maximize your profits with Crypto Engine Mining Pool. Learn more.

es_ESEspañol
en_USEnglish es_ESEspañol